We love questions! Here are some of the most common...

I've just signed up, when should I expect my first box? 

For monthly Boxes: If you sign up before noon on the 4th, your first box will be received before the 10th of that same month. If you sign up after the 4th of the month then your first box will arrive before the 10th of the following month. 

For fortnightly boxes: Whenever you sign up in the month, your first box will arrive within 12 days of your sign up date.

If you'd prefer to receive a Box right away you can pop into our shop and buy the one you want for shipping that week.

Will my payment automatically renew? 

Yes. Your subscription is scheduled to automatically renew.

For monthly boxes: your renewal date is the 15th of each month.

For fortnightly boxes: your renewal date will fall on every second Friday.

You will always receive a reminder email the day before your renewal to let you know it is about to happen.

What age are Curiosity Boxes for?

Our current range of boxes support the Key Stage 2 curriculum so most 7-11 year olds will be able to happily use the boxes. We have many 5-6 year olds who also use the boxes, they just need a little more help from a grown up. 

We are gearing up to launch the Curiositots Box for Key Stage 1 so those 4-6 year olds can have some seriously fun science activities of their own.

What If I Want to Cancel My Subscription?

We make our subscriptions as flexible as possible. This means you can pop into your account and cancel at any time (although know that we may send you a very teary email). You can also just take a little break by skipping a renewal. 

If you have any troubles with your account please contact our Head of Happiness at help@curiosity-box.com.

What is the difference between a Jumbo and Nano Box?

A Jumbo Box is bursting with all the activities and collectables. Our cadets find that a Jumbo Box gives about 4 hours of activity time across the month.

A Nano Box contains 1 of the activities from the Jumbo Box - about 1 hour of activity time. We include collectables and bonuses in Nano Boxes where we can.

How do I know what the box topic will be? 

We cover everything from Space to Microbeasts to making things go and  making things go BANG! Basically all the science, engineering and maths you can find in the world around you. Our topic cycle is 4 years so whenever you subscribe you should never receive the same box twice.

What Is The Curiosity Shop?

We understand that you may want to buy an awesome birthday gift, or to grab a box that came out before you subscribed because your Curiosity Cadet simply LOVES Space/Potions/building stuff. The Curiosity Shop has a seriously sciency collection of one off items, not on subscription.

How many curious minds can one box accommodate?

Although each box is designed for one child we have found that small groups manage fine with sharing the kit. We are generous with the supplies to allow for mistakes and repeating experiments, which makes sharing easier. 

Is Everything I Need Included?

We try to include everything you need but occasionally there will be things that we can't include in the box; usually because we aren't allowed to ship it! When this happens you will be advance-warned in your Get Set email prior to the box arriving in your home so that you can prepare appropriately.

Where Do You Ship To?

We can ship anywhere in the UK and are just starting to send abroad. We can currently ship to mainland Europe, Ireland, Australia and New Zealand. 

What are your green credentials like?

We want to make this world a better place, not one littered with junk. So we make sure:

* All our packaging is biodegradable, including our "plastics" which are made of cornstarch

* Our Lab Coat is manufactured using responsibly sourced material by properly employed staff. 

* The contents of the box is all sourced with the environment in mind. No plastic straws here!

How Do I Change My Personal Details?

You can update your details at any time by logging into your account with the details you first used to set up your subscription. 

I Have a Question You Didn't Cover Here!

Please send us an email detailing your query to help@curiosity-box.com. We'll get back to you pronto, and also perhaps add the question to this section to help others with similar questions along.